COMMON QUESTIONS:
WHY IS MY ORDER NOT READY? The reasons we have not filled an order may include the following:
incomplete or declined credit card information; two versions of the same book were ordered; the book is not in stock;
the order from the department/instructor has not been processed yet; the student (picking up) name is different from
the name order was created with; order was not completed by student; order was not received by bookstore more than
24 hours (business days of course) ago; student has not replied to our email asking for clarification.
What is the difference between ordering New or Prefer New (or Used or Prefer Used)?
NEW (if you select this and only used are available, your order will not be filled)
PREFER NEW (if you select this and only used are available, you will receive and be charged for used.)
USED (if you select this and only new are available, your order will not be filled.)
PREFER USED (if you select this and only new are available, you will receive and be charged for new.)
I ordered New textbooks only, am I guaranteed New books? I ordered Used textbooks only, am I guaranteed Used books:
There are no guarantees on the merchandise being in-stock. We order enough for the seat count of a class as early as possible.
Orders received by the bookstore after the due dates are not guaranteed to be on the shelf on time for classes. Because books
are arriving and selling in the store, quantity on hand is not available until the order is being pulled.
There are no books listed for my course. What do I do now?
Your instructor and department have not submitted any orders for books for this class.
What if two required books have the same name but one is text only and the other is w/CD, do I have to buy both?
Books in packages (with peripherals such as workbooks and CDs) may be listed with and without the peripherals.
You will not need both however we strongly recommend you go to class FIRST and verify with the instructor whether the
peripheral materials are essential to your success. Opened or damages packages are not eligible for return.
What are recommended textbooks?
Recommended textbooks are books that are not required for the course but suggested by the professor.
You should go to class first and decide if you wish to purchase the recommended textbook.
A textbook shows up but there is no price for it. Can I still purchase it?
You can't purchase a textbook until a price shows up for it. Zero-priced books or books priced at $999.0)
are not yet received from the publishers and the bookstore is unable to estimate a price. Please check back
and purchase the book when the book arrives in stock.
I'm going to be on campus, can I order on-line and pick up at the bookstore?
When you place your order select ship or pick-up. If you wish to pick-up please note which campus,
Hayward or Concord. All orders that are to be shipped, will be shipped not held in store.
There are more books required for my class then when I placed my order. Why weren't they on the site before?
As we receive textbook orders from instructors and departments, we update our Web site. Please check back to find out
if more textbooks have been added to your courses.
What is the status of my order? When will I know it has been shipped?
You can check on the status of your order by going to My Account (icon looks like a key) at the top right of the page.
When your order has been shipped you will receive an e-mail telling you the order is ready for pickup or has been shipped.
I've changed my mind, can I cancel my order?
You can cancel an order by emailing bookstore@csueastbay.edu and listing the ORDER NUMBER. To cancel orders for delivery,
the cancellation must be received within 24 hours. On any orders not picked up within one week, we will automatically cancel the order,
refund the charge to your credit card, and return the books to stock.
I use a P.O. box for my shipping address, does it matter what shipping method I choose?
Yes! Only United States Postal Service delivers to P.O. Box addresses. Please choose USPS Priority Mail as the shipping method.
If you choose UPS we will change your shipping method to USPS Priority Mail. You will be charged the exact rate of Priority Mail
Service.
I am returning my books for a refund by mail. What should I do and how much will I get back?
You can return your books by United States Postal Service, it is recommended that you add a delivery confirmation number to the
package to track it. The Bookstore is not responsible for any refund package lost in transit. You must pay the price of postage for
any package going back to the Bookstore. Only the price of the textbooks will be refunded if eligible for refund.
Books received AFTER the return expiration date are NOT eligible for refunds. NO SHIPPING CHARGES WILL BE REFUNDED.
Please read REFUND POLICY carefully to understand the parameters of refunds.
Books received after the refund period or in non-eligible condition will not be refunded nor returned.
They will be available for pickup for two weeks at Customer Service.
Address it to:
CSUEB University Bookstore
ATTN: Refunds
25976 Carlos Bee Blvd.
Hayward CA 94542
The package must be postmarked by the date specified on the Refund Policy.